Contact Amazon India Customer Service
Amazon India Phone Numbers and Emails
Customer Service Number:
-
(206) 922-0880
Amazon India Email:
How to Contact Amazon India Customer Service?
Most Popular Number:
| Total calls: 50 739 | Issues resolved: 3 604 | Last call: Apr 29, 2025 |
Amazon India Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon India Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon India is 2069220880. 76% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Amazon India may ask you for the following information to identify you as a customer: email, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon India Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon India is 2069220880. 76% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Amazon India may ask you for the following information to identify you as a customer: email, order id or tracking no or phone number.
People call Amazon India mainly because of return/ replace, product/ service, shipping and delivery.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Amazon India is grievance-officer@amazon.in.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Amazon India Website:
Amazon India Help Center:
Corporate Office Address:
Fax:
Amazon India Customer Service Reviews
Dear team,
I'm regular customer of Amazon. I was purchased mobile through your online application.
Mobile was checked, found software issue, it's not working.
I was contacted customer service, they are not agree to replace (replacement valid date until 19th April 2025). Kindly check and provide proper solution of this problem.
Couldn't connect with customer care. I purchased an Amazon Fire TV stick.
However, this product is not working. The remote light is not showing.
My son was continuously watching YouTube. Kindly, please resolve my issue.
Dear Amazon Customer Service,
I am writing to express my extreme dissatisfaction with the recent experience I had regarding my prepaid orders, where two items were missing. Despite raising multiple complaints, I have received no satisfactory resolution. Here are the details of the orders:
Order # 402-912****-256****
Missing Item: Tata Sampann Pure Cashews 200g
Order # 402-784****-152****
Missing Item: Surf Excel Detergent Powder 5 Kg (One out of 2 packets)
I placed these prepaid orders, and the delivery was made to my home. My father received the packages, unaware that items were missing. When I discovered the issue, I immediately raised a complaint the same day. However, the response I received was shockingly dismissive, stating that an investigation had been conducted and the items were supposedly delivered.
Let me be clear: I did not receive the items. Your so-called 'investigation' does absolutely nothing to address my problem as a customer. Why would I raise a complaint about missing items if I had received them? This response is not only unhelpful but also disrespectful to a customer who trusted you with a prepaid order.
The real issue is simple: I don't have the items I paid for. Your investigation might have satisfied your internal processes, but it fails to solve my problem. You need to find out where my items are and take responsibility for this mistake. It was a mistake on my part to choose a prepaid option, as it now feels like Amazon is shirking accountability.
This is not what I expect from a company of Amazon's reputation. I prepaid with the expectation of reliable service, and what I've received instead is highly irresponsible treatment. Customers don't pay you in advance so that you can lose their items and then refuse to take responsibility.
I expect immediate action to resolve this, and I will not accept further responses that brush off my legitimate complaint. Either deliver the missing items or process a refund without delay. Failing to do so will only escalate this matter further.
I trust you will act swiftly to rectify this unacceptable situation.
Sincerely,
Gunjan
How Good is Amazon India's Customer Service?
Summary of Amazon India Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon India?
Shipping and Delivery Question:
- “Delivery address change”
- “Delivery agent in his side he was cancelled my order”
- “Where is my order”
Return/ Replace Question:
- “Return”
- “My return package not arrived and another package money not received”
- “My return package not pickup and another package money not came”
Product/ Service Question:
- “Product is not coming”
- “Product missing in the package”
- “Missing product”
Refund Question:
- “Refund not recieved”
- “Refund”
- “Refund issue”
Request for Information Question:
- “Gathering information about recharging”
- “Enquiry”
- “About my order”
Payments and Charges Question:
- “Items not taken back and payment also not refunded”
- “Amount deducted from my credit card”
- “I need my credit card payment back”
Account Question:
- “Mera account blocked ho gaya hai”
- “Unlock my account”
- “Unable to retrieve my account”
Activation/ Cancellation Question:
- “By mistake I cancel my order.i want to get my product”
- “I want my order they cancel my order”
- “Mane order kya huaa milk lactating machine cancel kiye huae 20days jaada hogaya hae laekin Mera Paisa abtak milaa nahin”
Website/ Application Question:
- “Still no any person call instalation voltas ac date of 11/4/2025 delivery”
- “Tv instalation”
- “I have order in my Amazon app to can a order”
Cards Question:
- “By mistake I am ordered a gift card. I want this amount to add my pay balance account”
- “Gift card expired”
- “Icici Amazon card”
Staff Question:
- “Unprofessional Delivery”
- “Not getting good service”
- “Rude delivery guy”
Employment Question:
- “Job”
- “Job vacancies in Amazon”
- “Online job anta heli amazon 40 thousand mosa madidare”
Other Question:
- “Short material received”
- “Goods not receive”
- “Call”
Compare Amazon India Customer Service To
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