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Amazon India

Amazon India

www.amazon.in
What is your customer experience with Amazon India?

Amazon India Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Amazon India has 2.0 star rating based on 2096 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Amazon India to a friend or colleague.

  • Rating Distribution
  • Pros: Fast delivery, Good availability, I like amazon.
    Cons: Poor customer service, Not being able to call customer service line, Bad customer service.

View full overview ›

Media from reviews

Amazon India - Amazon is not giving me my refund. Even though the parcel pickup has been...
Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 2Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 3Amazon India - Amazon is not giving me my refund. Even though the parcel pickup has been...Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 2Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 3Amazon India - Delay order and fake update
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Show reviews that mention
order refund item delivery customer return money number issue service
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Shweta D Jfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amazon is not giving me my refund. Even though the parcel pickup has been successful, they are still not giving me my refund.

Amazon India - Amazon is not giving me my refund. Even though the parcel pickup has been...
Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 2
Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 3

787606**** this is my register number 404-196****-737**** this is my order ID and 931730**** this is my pickup address phine number please give me my refund I received a different parcel. I uploaded the return request with the reason and photo.

My return parcel was also successfully picked up, even after that you people are not giving me my refund.And shwetadogra801@***.com this is my Gmail ID This is my Gmail mention on Amazon please give me my refund I paid using the original payment method and I want my money back in the same way.You people are repeatedly saying that Gmail is not registered, this is the registered Gmail, I am messaging you from this Gmail, you can check the photo given below. Plz give me my refund plz You people are causing us a lot of trouble, please give me my refund.

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Mtechhardware C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chennai, Tamil Nadu

Damaged product not not accepted to return

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Amazon India - Damaged product not not accepted to return
Amazon India - Damaged product not not accepted to return - Image 2
Amazon India - Damaged product not not accepted to return - Image 3
Amazon India - Damaged product not not accepted to return - Image 4
Amazon India - Damaged product not not accepted to return - Image 5

I orderd 2nvme ssd ed green the both products was damaged

I want replacement or refund

But your people told the product was not they delivered product.

But how is possible the item serial are same box also damaged but maching the serial same your people told the delivered product and the complaint damage product differ. My only question is the mentioned serial is same . your people cheated me just i want

The return or replacement

If not I will go to consumer court against file case to amazon

View full review
Loss:
$100
Cons:
  • Waste of money cheated people

Preferred solution: Full refund

User's recommendation: Don't buy computer product amazon

AMAL M Yfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Repeated Delivery Failure - Order ID: 406-628****-0102731- INALSA Air Fryer Oven

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Amazon India - Repeated Delivery Failure - Order ID: 406-628****-0102731- INALSA Air...

I am writing to express my extreme dissatisfaction with the delivery service for my order, 406-628****-0102731- INALSA Air Fryer Oven | 12L," purchased on July 13, 2025, during the Prime Day sale.

The original expected delivery date was July 20, 2025. Despite the product being marked "out for delivery" multiple times since then (July 20th, 21st, 22nd, and 23rd), it has not been delivered to my address.

I have repeatedly contacted Amazon India customer care regarding this issue.

On each occasion, I was assured the product would be delivered the following day. I also attempted to contact the delivery agent directly multiple times, often receiving a busy tone or, on one occasion, being told delivery would occur on July 23rd evening, which also did not happen.

Most concerningly, on the morning of July 23, 2025, after the product was again marked "out for delivery," I received a notification stating "Delivery attempted OTP Not Available." This update is false as no attempt was made to contact me, nor did the delivery agent visit my home.

Upon contacting customer service again, I was informed that I now need to wait until July 26, 2025, for delivery. This repeated failure to deliver, coupled with misleading updates and the constant shifting of delivery dates, is unacceptable.

I do not wish to cancel this order or receive a refund.

I simply require the product I purchased to be delivered as soon as possible.

I urge you to investigate this matter thoroughly and ensure the immediate delivery of my air fryer. Your prompt attention to this urgent issue would be greatly appreciated.

View full review
Loss:
$6800

Preferred solution: Deliver product or service ordered

Shitel D Ehv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't open my account

Amazon India - I can't open my account

Id blocked staying in maharashtra 882818**** how many more days it will take first game then id blocked now my winning mobile

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Preferred solution: Deliver product or service ordered

Madelyn D Cva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hyderabad, Telangana

Item does not fit.

Amazon India - Item does not fit.

It was impossible to choose the correct diameter for replacement tops for Arctic-type insulated cups; the arrows were not clear where to measure, and there were at least four different ways to measure my broken item at home. I need to return this unopened package: 20 oz tumbler replacement B09QGXH2M.

View full review
Loss:
$7
Pros:
  • I would like to get a return label so i can send you the duplicate items
Cons:
  • Not being able to call customer service

User's recommendation: The pictures of the object measurement must be made clearer.

Shweta D Jfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amazon is not giving me my refund. Even though the parcel pickup has been successful, they are still not giving me my refund.

Amazon India - Amazon is not giving me my refund. Even though the parcel pickup has been...
Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 2
Amazon India - Amazon is not giving me my refund. Even though the parcel pickup... - Image 3

787606**** this is my register number 404-196****-737**** this is my order ID and 931730**** this is my pickup address phine number please give me my refund I received a different parcel. I uploaded the return request with the reason and photo.

My return parcel was also successfully picked up, even after that you people are not giving me my refund.And shwetadogra801@***.com this is my Gmail ID This is my Gmail mention on Amazon please give me my refund I paid using the original payment method and I want my money back in the same way.You people are repeatedly saying that Gmail is not registered, this is the registered Gmail, I am messaging you from this Gmail, you can check the photo given below.

Plz give me my refund plz You people are causing us a lot of trouble, please give me my refund.This is how they fool their customers. First they gave me the wrong parcel, then when I returned the parcel, they successfully picked it up, after that they are not giving me my refund, I want my refund back.

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Paul K Fxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't talk or chat about a missing delivery app won't allow me

I'm missing a delivery. I can contact you via the app.

I managed to call you, but the agent just left me on the phone, and after a quick chat, she went quiet. I waited 15 minutes, asking if anyone was on the phone, but there was no reply.

View full review
Loss:
$7000

Preferred solution: Deliver product or service ordered

Lemmie Ltv
map-marker Miami, Florida

Refund regarding

Called about delayed shipment of parts for my truck. Was assured the company would refund my money since I had already gone and purchased them at a local parts store.

I couldn't afford to wait and be without a way to go.

Was told if the items arrived to keep them. Now today I noticed I never got the refund and am being told my phone call to Amazon never happened.

View full review
1 comment
Guest

Same problem with my account too Amazon is not picking up my package from the last month even though I have made hundreds of calls and emails still no reply from them last week they have said they will refund me my money back but they have not responded

Paul K Fxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not delivered items

I tried to talk to customer service, but I called 2 times and got left on the phone. Then the person I spoke with disappeared.

View full review
Loss:
$7100

Preferred solution: Deliver product or service ordered

Raman kumar S Lyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delay order and fake update

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Amazon India - Delay order and fake update
Amazon India - Delay order and fake update - Image 2
Amazon India - Delay order and fake update - Image 3
Amazon India - Delay order and fake update - Image 4

I am disappointed with the delay in delivery of my order and the incorrect tracking updates shown. The status repeatedly mentions delivery attempts, but no actual attempt was made.

This is misleading and inconvenient.

Please provide the correct delivery status and ensure the order is delivered immediately. I also expect appropriate compensation for the inconvenience caused.

View full review
Pros:
  • Wide selection of products across categories
Cons:
  • Please stop to deliver with delhivery

Preferred solution: Why update fake. Wasting my time,

User's recommendation: Never

Tara G Vov
map-marker Dubai, Dubai

Undeliverable item Refund pending

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my order number 402-417****-244**** refund not yet received.

Kindly do the needful otherwise i do act

View full review
Loss:
$8
Pros:
  • Every thing is available
Cons:
  • No email address to send a letter

Preferred solution: Full refund

Ashia Xjl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amazon has become a sad joke.

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I've dealt with Amazon for a long time. But as of recently, not only is the customer service now the worst, they're now based out of some call center in India, so the whole thing is pointless.

They don't know what they're doing or remotely know their job. It's been over a week now and I can't seem to get a simple return and refund.

I suggest bezos get back in the office and try to redeem his company because he's losing customers fast. Outside sources from the US DON"T WORK.

View full review

User's recommendation: Look somewhere else to buy what you need.

Abhilash B Ylo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Abhillashb@***.com

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Here's a sample letter you can use to request the change of your old mobile number for login purposes and update it with your new one:

Abhilash Babu

abhillashb@***.com Subject: Request to Update Mobile Number for Login Process I hope this message finds you well. I am writing to request assistance in updating my mobile number associated with my account.

Due to 'the old number being inactive' or 'I have switched to a new mobile number,' I am no longer able to use my old mobile number for the login process.

I kindly request that my account be updated to reflect my new mobile number, [New Mobile +918943****94].

Below are my account details for your reference. I would appreciate it if you could guide me through the login process once the number change is completed or let me know if any further verification is needed to complete this request.

View full review

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Ashnie N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received

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Amazon India - Order not received
Amazon India - Order not received - Image 2

I was on holiday in India, and I did not receive my orders, which are showing as delivered. What should I do?

View full review
Loss:
$5318
Cons:
  • Unable to get thru to them outside of india

Preferred solution: Full refund

Melanie E Qud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chennai, Tamil Nadu

Received package but it's empty

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Amazon India - Received package but it's empty
Amazon India - Received package but it's empty - Image 2

Received my package envelope. The product is not in the package.

The envelope package is empty. Trying to get the order resent.

View full review
Loss:
$9
Pros:
  • I have never had an issue with amazon
Cons:
  • Just missing product in shipment this one time

Preferred solution: The product is ordered.

User's recommendation: I love amazon but just want the item I ordered

Resolved
Ranjitha V Oae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chennai, Tamil Nadu

Resolved: Account lock

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Amazon India - Account lock

My account is locked, so 4000 something is locked. Please check my problem; it is not solved.

Please help me. Thank you.

View full review
Loss:
$4000

Preferred solution: Full refund

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